TELUS Digital Partners with Parloa to Help Enterprises Build and Manage AI Agents for Stronger Customer Relationships
View original at finance.yahoo.comTELUS Digital Partners with Parloa to Help Enterprises Build and Manage AI Agents for Stronger Customer Relationships Collaboration pairs Parloa's platform with TELUS Digital's customer experience expertise to help improve first impressions, deepen engagement and create value for enterprises and their customers VANCOUV…
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Parloa's study evaluating 10,000 enterprise websites and 4,000 chat interactions found fewer than 9% of chatbot conversations reached resolution and only about 10% of escalation attempts actually reached a human agent.
60% confidenceConsumer expectations are high and brand loyalty is fragile; customers need their issue solved first time, on their preferred channel without unnecessary delays; legacy automation couldn't do it but Parloa's can, and the TELUS Digital partnership will show enterprises what is possible in agentic CX.
60% confidenceParloa's approach is built on the idea that completing an interaction, rather than stalling partway, can turn automation into customer loyalty instead of frustration.
60% confidenceParloa's Consumer Patience Index, a survey of 1,001 U.S. consumers by Propeller Insights, found nearly a third of consumers would switch brands entirely to avoid being put on hold.
60% confidence